Refund Policy

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 Refund Policy 

Our Hassle-Free Return Policy 

If you return a product to an United States Roofing Supply (USRS) in resalable condition within 30 days of purchase with the receipt, you will receive a full refund. To qualify, the returned product must be: 

• An everyday stocked (non-special order) product 
• In resalable condition 
• In its original packaging (full boxes, bundles or units) 
• Accompanied by the original invoice or sales receipt 
• Returned to the original place of purchase

Restocking fees may apply. 

Method of Payment  - USRS ACCOUNT

Amount - ANY

Method of Refund - Credit to account

Time to Process - 24 HOURS

Method of Payment  - CREDIT CARD

Amount  - ANY

Method of Refund  - CREDIT TO CREDIT CARD

Time to Process - 24 HOURS

Method of Payment  - CHECK

Amount  - UP TO $500

Method of Refund  - CASH 

Time to Process  - SAME DAY

Method of Payment  - CHECK 

Amount  - MORE THAN $500 

Method of Refund  - CHECK  

Time to Process  - 3-4 BUSINESS DAYS

Method of Payment  - CASH

Amount  - UP TO $500 

Method of Refund  - CASH  

Time to Process  - SAME DAY

Method of Payment  - CASH  

Amount  - MORE THAN $500  

Method of Refund  - CHECK   

Time to Process  - 3-4 BUSINESS DAYS

Non-Qualifying Returns 

Returns made after 30 days:

• Any return made after 30 days of purchase with the original invoice or sales receipt may be subject to a restocking charge
• USRS reserves the right to refuse any return made after 30 days of purchase. 

Returns made without a sales receipt or invoice: 

• For USRS account holders returning a product within 30 days of purchase, we will make every effort to look up your receipt for you. If this is possible, the same policy applies as if you had the original invoice
•  If we are unable to look up or find the invoice, the return may be refused. 

Product Pickups 

USRS will provide on-site pickup of any qualifying return. The following will apply: 

• Any product picked up on the ground by USRS will be subject to a flat service fee per pickup. 

TERMS OF PAYMENT - Unless otherwise expressly stated in writing, terms are net thirty (30) days. USRS reserves the right at any time to require full or partial payment in advance, or to revoke any credit previously extended, if in USRS’s exclusive judgment, Buyer's financial condition does not warrant proceeding on the terms specified. Overdue payments shall be subject to finance charges computed at a periodic rate of 1 1/2% per month (18% per year) or the highest rate permitted by law, whichever is lower. In the event of Buyer's default on the terms stated herein, Buyer agrees to pay USRS all costs of collection including reasonable attorney's fees. Amounts owed by Buyer with respect to which there is no dispute shall be paid without set off for any amounts which Buyer may claim are owed by USRS regardless of any other disputes which may exist. All returned checks are subject to a $40.00 charge for each occasion that such check is returned. No acceptance, deposit or banking of funds by Buyer shall constitute an accord and satisfaction, regardless of any notations such as payment in full placed on the check, remittance, or accompanying correspondence by the Buyer.